Hostal Ottawa: Cancellation Policy and Payment Details

When booking at Hostal Ottawa, we understand that plans can change, which is why we have implemented a flexible cancellation policy to accommodate our guests' needs. However, it's essential to review our payment and cancellation policies before making your reservation.

Payment Options

We only accept credit cards or debit card payments at the front desk. This ensures that all transactions are secure and hassle-free. Please note that the credit card used at the time of booking must be presented by the cardholder upon check-in.

Cancellation Policy

Our cancellation policy is designed to provide you with flexibility while also ensuring that we can manage our bookings efficiently. If you cancel your reservation after the notice period has expired or fail to show up, your reservation will be considered cancelled in its entirety, and you will be charged for the first night's stay.

However, if you cancel before 11:59 pm on the night before your arrival, there is no cancellation fee. This allows you to make changes to your plans without incurring additional costs.

Refund Policy

We do not offer refunds when you change to a date with a lower rate. The rate will still be considered non-refundable, and you can only reschedule for the same or higher rate.

To provide an added layer of flexibility, we offer a 12-hour grace period after making your reservation during which you can cancel without penalty or change the date, provided there is availability.

Non-Refundable Reservations

Some reservations may have non-refundable rates. These reservations are non-refundable and non-transferable to another date. Please ensure that you review the cancellation policy for your specific booking before making a reservation.

Property and Cancellation Policies

Our property has a flexible cancellation policy, which means that unless otherwise stated, there is no cancellation fee if you cancel before 11:59 pm on the night before your arrival. Additionally, late check-out (between 11:00 am and 12:00 pm) may result in a fee.

Check-in and Check-out Times

Please note that our property has specific check-in and check-out times. Review our policies to ensure that you plan accordingly and avoid any potential fees or penalties.

At Hostal Ottawa, we strive to provide a hassle-free booking experience while also ensuring that our guests understand the payment and cancellation policies before making a reservation. By reviewing these policies, you can book with confidence and enjoy your stay at our hostel.

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